


Dear Customers & Partners,
Welcome to The Consensus: Q2 2025 Edition!
Stay ahead in the evolving healthcare landscape with our latest newsletter. This edition delivers:
- Practical advice for maximizing AI ROI and achieving digital maturity
- Deep dives into interoperability solutions and improving care coordination
- Exclusive C-suite predictions on cloud adoption
- Updates on our recent awards and recognitions
Enjoy the read!

The Consensus team

Predictions from the C-Suite: A Sunny Outlook for the Cloud in 2025
by Chief Technology Officer, Jeffrey Sullivan
The rest of 2025 is set for significant advancements in healthcare tech, and Consensus’ CTO offers his “forecast” for a year of progress. Read his latest blog to explore key insights on cloud adoption, bridging tech equity gaps, and the impact of new Interoperable Secure Cloud Fax standards.
Read More ›5 Keys to Digital Transformation in Healthcare
by CRO and EVP, Operations, Johnny Hecker
Navigating digital transformation involves more than just technology; it’s about mastering strategy, people, and processes. This blog provides five essential keys to a successful digital transformation journey, offering practical insights to help you set clear goals, establish a plan, and embrace AI for your organization’s future.
Read More ›Panel: Bridging the Digital Divide: Advancing Tech Equity for Safer, Smarter Mental Healthcare
Featuring EVP Healthcare Strategy and Policy, Bevey Miner
The NE HIMSS conference featured a vital discussion on “Bridging the Digital Divide” in mental healthcare, focusing on critical care transitions in behavioral health. Tune into the recording for actionable strategies to overcome these hurdles, including using technology to create a longitudinal patient view and building powerful cross-sector collaborations.
Developing a Game Plan for AI Investment That Drives ROI
By CRO and EVP, Operations, Johnny Hecker
A recent survey revealed a significant challenge in healthcare AI, with 96% of IT executives struggling to pinpoint ROI and 90% finding their AI systems inaccurate or unactionable. This article explains how to avoid these pitfalls and build a pragmatic AI investment strategy that delivers measurable returns and long-term value.
Read More ›The Cost of Doing Nothing: What Manual Workflows Really Cost Skilled Nursing
Many skilled nursing facilities rely on costly manual workflows due to a lack of interoperability, despite widespread EHR adoption. Discover the true cost of these inefficiencies and how post-acute care organizations can overcome data sharing challenges without a complete tech overhaul in our latest blog.
Piedmont’s Cloud Fax Revolution: Improved Scalability, Efficiency, and Patient Care
According to CIO Geoff Brown, Piedmont’s transition from on-premise fax servers to a cloud-based solution “turned out to be one of the best decisions we’ve ever made…” With over 4 million faxes processed each month across 2,000 facilities, Piedmont’s eFax Corporate® implementation has led to significant economies of scale, enhanced information access and exchange, and a solid ROI.
Read More ›Achieving Digital Maturity Doesn’t Mean Leaving Fax Behind
by Chief Technology Officer, Jeffrey Sullivan
Innovating Around AI: The Shift Towards Integration and Real-World Impact
By EVP Healthcare Strategy and Policy, Bevey Miner
Beyond FHIR: Why True Healthcare Interoperability Needs AI
By CRO and EVP, Operations, Johnny Hecker
Seamless Transitions, Superior Care: Optimizing Hospital-to-home Care Delivery
By EVP Healthcare Strategy and Policy, Bevey Miner
In this recent webinar, industry thought leaders discuss how optimizing care transitions and streamlining referral workflows can dramatically enhance patient outcomes and cut down on expensive hospital readmissions.
The Evolution of EHR Interoperability
Healthcare organizations face critical interoperability challenges where fragmented data systems impact patient outcomes, provider efficiency, and regulatory compliance. This whitepaper explores the key forces transforming EHR interoperability, including regulatory mandates, technological innovations like FHIR and AI, and the shift toward value-based care.
SNFs are the Blind Spot in Healthcare Interoperability
Too many patients face dangerous care gaps and preventable readmissions when transitioning from hospitals to skilled nursing facilities, largely due to a decade-old policy gap that leaves SNFs disconnected from the broader healthcare ecosystem. Explore how modern, additive platforms can bridge these gaps using existing systems, improving care coordination and compliance.
Insights from athenahealth: Enhancing Healthcare Communication with Integrated Cloud Fax Capabilities
“Anything we can do to improve the lives of our customers and providers—and make sure they have less costs and their time is more focused on the work that they’re supposed to be doing, which is seeing patients and delivering healthcare—is our end goal,” said Mohana Nagda, Corporate Strategy Manager at athenahealth.
In collaboration with athenahealth, we’re helping to make this goal a reality. By integrating eFax Corporate® with the athenaOne® EHR, we’re empowering healthcare organizations to optimize fax communication, enhance care continuity, streamline referrals, and maximize ROI.
Read More › Becker’s Top 100 Women in Health IT to Know
This well-deserved honor highlights Bevey’s dedication, leadership, and significant contributions to transforming the future of healthcare through advocacy and innovation
LA Executive Forum and Leadership Awards
Jeff’s leadership has been the driving force behind remarkable achievements at Consensus, revolutionizing cloud fax and pioneering AI-powered solutions. His commitment to advancing interoperability is shaping the future of secure information exchange and making a significant impact across the industries we serve. We’re incredibly proud of this well-deserved recognition!
eFax® Earns Spot on G2’s 2025 Best Software Awards for Healthcare Software Products
This achievement wouldn’t be possible without the trust and partnership of our valued customers. Thank you for choosing eFax!
“Innovating to meet our customers’ evolving needs is fundamental to our company’s mission. This award is a testament to our dedication to delivering secure, reliable, and high-performing communication solutions that are essential in today’s digital landscape, particularly in highly regulated industries like healthcare.”
— Scott Turicchi, CEO at Consensus
Read More ›The Consensus Newsletter
July 2025
Predictions from the C-Suite: A Sunny Outlook for the Cloud in 2025
Piedmont’s Cloud Fax Revolution: Improved Scalability, Efficiency, and Patient Care
Seamless Transitions, Superior Care: Optimizing Hospital-to-home Care Delivery
Becker’s Top 100 Women in Health IT to Know