Cloud Fax Solutions

Enable state-of-the-art digital cloud faxing across your enterprise business with Consensus, the leading cloud fax solution. Consensus offers eFax products that provide a high-velocity alternative to paper-based faxing processes and outdated fax machines.

Explore the benefits our cutting-edge cloud fax technology and integrations provide.

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Using digital faxing to send and receive business documents is one way you can improve efficiency, reduce business costs, and automate your faxing workflow. Consensus Cloud Solutions offers a suite of eFax solutions so you can decide which is right for you and your business. Whether you want to fax from your phone or use custom automation scripts via API, this article will guide you in the right direction.

How Cloud Faxing Works

Digital fax machines send outgoing faxes to an external server (cloud server). If the recipient also has a digital fax machine, they receive a notification that they have a fax waiting for them. The recipient can download the incoming faxes at their convenience.

You can also send a digital fax to a physical fax machine, and the physical machine will print out the fax. If the receiving fax machine has a busy signal, the cloud application holds the digital fax until there is a free line.


eFax comes out of the box with multiple differentiators. Check out the benefits Consensus cloud fax solutions offer your enterprise corporation, small practice, or individual business:

Reduced Overhead Costs

Traditional faxing can cost your business thousands of dollars once you add up the cost of the machine, supplies, maintenance, and phone line. With eFax, you can send high-speed faxes from your computer or phone with a monthly subscription instead.

When you use eFax, there is no physical fax machine to deal with. You’ll never have to manage fax machine maintenance, plan for phone line downtime, or budget for supplies like ink, toner, and paper.

Improved Productivity

Instead of paper faxes sitting in a fax tray waiting to be noticed, inbound eFaxes are delivered to your inbox or cloud fax. You’ll receive a notification when you receive a fax so you can download it at your convenience.

Enhanced Features

The Consensus suite of online faxing products delivers the following enhanced features.


When you use eFax, you get detailed reporting that you can export to CSV format and share with your peers and company stakeholders.

Customer Support

With an eFax subscription, you get access to 24/7 customer support, 365 days a year. You can choose to talk to one of our knowledgeable support agents online or on the telephone.

Cloud Storage

Your eFax membership includes multiple cloud storage capacity options and a configurable storage retention policy, including lifetime storage. Within your stored documents, you can use the advanced search tool to find stored faxes by keyword and unique, personal tags.

Seamless Integration

Our SAP Connector is certified under SAP’s latest BC-SMTP requirements, which makes it easy for you to integrate eFax Corporate into your SAP environment. Consensus has also partnered with Hyland Software to integrate cloud fax services with the technology that healthcare providers use every day.

Compliance and Certification

Because digital faxes are sent to your computer or phone, not a physical fax machine, it is important that the software meets compliance and certification standards. eFax uses TLS technology to encrypt both incoming and outgoing faxes, which ensures that only authorized parties can access the information.

Consensus cloud solution products have obtained multiple certifications and meet these compliance requirements:

  • HITRUST CSF Certified
  • HIPAA and HITECH compliant
  • SOX and GLBA compliant
  • TruSight requirement
  • PCI compliant (merchant)
  • SOC 2 Type 2 reports available annually
  • Full SAP Integration
HIMSS logo
Direct Trust logo
Chime Foundation logo
HIPAA Compliant logo
KLAS logo
Cloud Security Alliance logo
Clasp logo
Sarbanes Oxley Compliant logo

Cloud Fax Solutions

Consensus offers multiple cloud fax solutions. Check out the details of each product below to feel confident making a selection that’s the right fit for your business.

eFax Router

eFax Router streamlines your workflow by automating the routing and processing of inbound faxes. You can use Router to download faxes from multiple eFax accounts, save them to designated folders, print them to network printers, and execute custom scripts based on fax metadata.

eFax Router is designed for businesses that rely heavily on fax communication and need a way to streamline fax workflows.

eFax Secure

eFax Secure is a feature of the eFax online fax service that provides an additional layer of protection for users who need to send or receive sensitive documents. eFax Secure uses 256-bit AES encryption, which is the same encryption standard used by banks and governments. This means that your faxes are protected from unauthorized access, even if they are intercepted.

eFax Secure is a HIPAA-compliant fax solution, so it meets the standard requirements for handling protected health information (PHI). This makes eFax Secure a good choice for healthcare providers, insurance companies, and other organizations that need to send or receive sensitive medical information.

eFax Enterprise API

eFax Enterprise API is an XML-based fax API that compliments the eFax Corporate cloud fax service. It provides your business with the ability to integrate faxing functionality into your existing applications and workflows. With eFax Enterprise API, your business can:

Send and receive faxes programmatically. Developers can use the API to send and receive faxes directly from their applications.

Automate fax workflows. Automate fax workflows, such as sending faxes based on triggers or events in other systems.

Integrate faxing with existing applications. Integrate with existing business applications to streamline document processing and communication.

Reduce faxing costs. By automating faxing processes and integrating faxing with existing workflows, you can save time and money associated with manual faxing.

eFax Sendit

An add-on to the eFax Router tool, eFax SENDIT is a feature that allows you to send faxes directly from your email inbox. To use eFax SENDIT, just compose a new email and attach the documents you want to fax. Then, enter the recipient’s fax number in the email’s “To:” field and type “SENDIT” in the subject line. The fax will be sent immediately, and you will receive a confirmation email once it has been delivered.

eFax Messenger

eFax Messenger is a free desktop application that enhances the eFax online fax service by providing you with a more convenient and feature-rich experience for sending, receiving, and managing faxes, with these features:

Enhanced fax viewing and annotation: eFax Messenger allows you to view faxes in a variety of formats, including PDF, TIFF, and JPEG. It also provides advanced annotation tools for adding notes, highlights, and signatures to faxes.

Integrated fax sending: eFax Messenger simplifies the process of sending faxes by allowing you to create and send faxes directly from the application.

Cloud storage integration: eFax Messenger integrates seamlessly with popular cloud storage services, such as Dropbox, Google Drive, and OneDrive.

Fax status notifications: eFax Messenger keeps you informed about the status of your faxes by providing real-time notifications. You can receive notifications when a fax is sent, delivered, or fails to deliver.

Industry Use Cases

To help you get an idea of how cloud fax can work for your business, we’ve compiled these industry use cases.

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As a healthcare employee, you’re tasked with handling sensitive personal health information on a daily basis. You’re responsible for improving interoperability while simultaneously maintaining strict HIPAA standards. When you use a HIPAA-compliant cloud fax application like eFax, you can focus on improving customer care and efficiency without compromising sensitive data.

In a fast-paced healthcare environment, it’s critical that faxes are sent and received in a convenient and protected manner. eFax cloud solutions verify the identity of every user, which ensures that no bad actors can access your system. Two-factor authentication and verified users make it possible for healthcare providers to exchange information, health records, and PHI without violating HIPAA standards.

As a lawyer or law firm employee, you know how important it is to keep case details confidential. You must protect client trust and attorney-client privilege, prevent harm to clients, and avoid legal malpractice claims, as well as maintain your professional reputation, uphold ethical standards, and preserve strategic advantages.

In order to send and receive client documents in a safeguarded environment, choose online cloud faxing instead of email or traditional faxing. Every document sent by eFax is encrypted with TLS technology, and only users verified by two-factor authentication are allowed to view and download documents.

Once your legal forms and documents are received, Consensus cloud fax keeps them in protected cloud storage that only allowed users can access.

When you work for a bank, accounting firm, or consulting company, you’re dealing with private financial information on a regular basis. Some of the simplest financial information breaches can happen when malicious parties take pictures of credit reports or make copies of documents that they are not authorized to copy. These types of data breaches can lead to a lack of trust in an institution and lost business.

That’s why it is crucial that your sensitive financial documents are sent, signed, and received via a protected cloud fax solution. By investing in digital cloud faxing, financial institutions can ensure customers’ private finances remain private. Online faxing is fast and easy, and unlike with manual faxing, multiple employees can use online fax servers simultaneously. For major financial institutions with numerous employees, this enterprise-level accessibility is critical to maintaining continual business operations.

For small business owners who don’t send and receive faxes on a regular basis, it may not make sense for you to invest in a physical fax machine. They’re bulky and take up space, require maintenance and supplies, and are inconvenient for on-the-go needs.

When you’re running a small business, efficiency is critical to maintaining business operations. Cloud faxing can make it easier and faster to send and receive faxing, and a service like eFax Messenger means you can complete all your faxing needs from your smartphone or tablet.

Cloud faxing is also scalable to meet the needs of your growing business. If you need to add or remove fax lines, you can easily do so without needing to purchase new hardware.

Working in education means you’re handling sensitive documents that contain protected health information like immunization records, student addresses and social security numbers, and registration forms. This sensitive information must be handled carefully, and online faxing can help ensure these documents are sent and received safely.

You can also use cloud faxing to streamline communication and document exchange between various departments within educational institutions, such as admissions, administration, and faculty. Using an online fax solution facilitates the efficient transmission of important documents, including student records, transcripts, enrollment forms, and financial aid applications.

Manufacturing and construction roles often require fieldwork, site walks, and offsite meetings which mean you’re not in an office. However, your clients and subcontractors are still going to expect a quick turnaround time on invoices, estimates, and updates.

Because cloud faxing can happen wherever you have an internet connection and a mobile device, you can send time-sensitive documents from anywhere. With the convenience of mobile faxing, you can enjoy the end of your work day instead of staying late to send all your documents at once.

Retail corporate offices often send and receive high volumes of faxes, including invoices, tracking shipments, and customer communications. Sending and receiving that many faxes requires multiple phone lines to keep manual faxing running smoothly. This time and cost add unnecessary overhead to your bottom line.

Online faxing solves these problems. Retail business owners get all critical documents delivered directly to their inbox so they can review, sign, and return faxes as they come in. Your retail business may need to keep records of invoices or shipments to comply with industry standards, and eFax can safely store those records for you in the convenient cloud storage.

Next Steps

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