A Powerhouse Behind Our Services: How the Consensus NOC Safeguards Your Companys’ Vital Communications
Introduction
The Consensus NOC (Network Operations Center) is responsible for ensuring that your fax communications run flawlessly. The Consensus NOC (Network Operations Center) plays a pivotal role in our organization, overseeing an array of vital operations. We are committed to the secure and efficient transmission of your outgoing and incoming faxes, adhering to stringent response times to meet your needs.
Consensus systems ensure that 2 million sent and 1.9 million received faxes every single day, spread across more than 4,000 servers worldwide, both virtual and physical. This isn’t just data; it’s your vital communications! We care about our customers so we ensure our 24/7 operation is managed by a 3 member team who monitor proceedings across 3 different (8 hour) shifts (per day). We make sure you’re covered every single day of the year!
That means your issues get immediate attention within our strict Service Level Agreement, minimizing downtime and ensuring uninterrupted communication. The team handles approximately 6,500 tickets a year, in troubleshooting, validating, engaging the right team, and/or fixing. There are 75+ years of combined “Fax” NOC experience on the team. No mean feat!
The NOC also leverages a suite of distributed monitoring tools, a combination of on-premise and SaaS monitoring offerings by DataDog to ensure that if an issue comes up, they will engage, communicate, and manage the issue until it is resolved. In addition, the NOC actively collaborates with our Customer Success teams, Operations, and Engineering groups to swiftly resolve any disruptions. This translates to minimal disruption for you and an optimized user experience. We understand the importance of your communications, and we’re dedicated to ensuring they remain secure, reliable, and uninterrupted.
In summary, here’s the scope of what we provide:
- Comprehensive Fax Oversight:
Our NOC effectively monitors a staggering volume of faxes. Each day, it monitors over 2 million sent faxes, ensuring their smooth transmission. Additionally, it handles approximately 1.9 million inbound fax communications, providing end-to-end monitoring and hands on support for any issues. - Ticket Management:
The NOC is tasked with handling an impressive volume of around 6,500 tickets every year. These tickets encompass a wide range of activities, including troubleshooting, validation, and resolution, reflecting the NOC’s critical role in maintaining operational excellence. - Continuous 24/7 Operation:
Our NOC operates around the clock, ensuring unwavering vigilance and support. With three dedicated team members per shift and three shifts per day, it guarantees that our services are monitored, and any issues are addressed at any time. - Sophisticated Monitoring Tools:
The NOC leverages a suite of distributed monitoring tools to manage an extensive network of over 100,000 alerts. The NOC monitors all this from a custom computer setup which includes a minimum of 4 display monitors. These alerts are meticulously set up to safeguard our production systems, allowing for proactive incident prevention and swift resolution.
The NOC actively collaborates with our Customer Success teams, Operations, and Engineering groups to swiftly resolve any disruptions. This translates to minimal disruption for you and an optimized user experience. We understand the importance of your communications, and we’re dedicated to ensuring they remain secure, reliable, and uninterrupted.
In conclusion, our NOC isn’t just a data processing center; it’s the guardian of our services, working diligently to ensure operational excellence. Its continuous vigilance, advanced tools, and dedicated team make it the linchpin of our commitment to quality, reliability, and an exceptional user experience.