Dear Customers & Partners,
Today, we’re excited to share a major milestone in our journey together: a unified solution portfolio and a refreshed brand identity. For nearly 30 years, we’ve been leading the way in digital transformation, and this evolution marks our next big step forward.
By bringing our advanced data exchange tools under the eFax® banner, we can now offer you a simpler, more powerful suite of solutions.
To get more details on this topic, and many others, check out our latest edition of The Consensus. Also, be sure to follow us on LinkedIn for exciting new updates as we continue to evolve eFax® beyond just fax…
The eFax Team
Before AI: How to Fix the Hidden Modernization Barriers Blocking Federal Progress
Why do 80% of federal AI projects fail to reach production? The culprit isn’t the technology—it’s the data disconnect caused by paper-based workflows and aging infrastructure that consumes 80% of agency IT budgets.
This white paper reveals how to break the cycle of legacy maintenance by leveraging pre-validated cloud solutions to accelerate your Authorization to Operate (ATO) process. Learn how digitizing manual workflows and adopting secure cloud-based document exchange can create the trusted, machine-readable foundation necessary for AI success.
Read Now ›Understanding the Ripple Effect of OBBBA and National Interoperability Initiatives
The One Big Beautiful Bill Act (OBBBA) of 2025 introduces sweeping changes to Medicaid eligibility, SNF staffing standards, and home-care access that will significantly increase administrative strain on rural and post-acute providers.
In this white paper, we break down the act’s four core pillars and provide a strategic roadmap for maintaining financial stability amidst projected Medicaid funding cuts. Discover how cloud faxing and AI-driven intelligent document processing can bridge the digital divide, turning unstructured documents into the machine-readable data required by new federal interoperability mandates.
Read Now ›Reflecting on the 2025 Government Shutdown: How to Mitigate Workflow Disruptions with Digital Cloud Faxing
When the federal government shuts down, cybersecurity risks double, and paper-based workflows grind to a halt. This retrospective on the 2025 shutdown explores how aging on-premise fax servers become single points of failure that trap vital data during furloughs.
Discover why modernizing to a cloud-based document exchange is a resilience mandate that allows remote personnel to securely process benefits and claims, while building a machine-readable data foundation that helps agencies clear backlogs faster once funding is restored.
Read Now ›
How One Health System Bet on the Cloud and Strengthened Its Capacity for Growth
By Chief Technology Officer, Jeffrey Sullivan
How does a major health system scale its operations without letting administrative burdens slow it down? Piedmont Health solved the growth puzzle by replacing analog hardware with a robust cloud fax platform that ensures patient data moves as fast as their expansion.
Discover how they eliminated paper-based workflows and infrastructure headaches to empower clinicians with faster access to critical patient information.
Read Now ›
Inside CHC’s Workflow Turnaround: eFax® Integration with athenaOne®
“It just works!” — That was the verdict from CHC’s Director of Informatics after trading 121 weekly fax errors for a streamlined, digital workflow within athenaOne®. This blog reveals how a unified cloud-fax integration can eliminate the fax frustration of busy lines and manual sorting that often hampers healthcare organization of all sizes.
Discover how to gain better transparency into your true data volume while ensuring your clinicians have high-quality, digital records exactly where they need them: directly in the patient’s clinical inbox.
Read Now ›
Advancing Fax’s Future: How the eFax® Integration is Optimizing athenaOne® Workflows at Springfield Clinic
At its peak, Springfield Clinic faced a staggering six-month backlog of paper faxes—a “floor-to-ceiling” mountain of documents that hindered clinical decisions and drained administrative resources. In this featured webinar, experts from athenahealth and eFax join Springfield Clinic’s transformation team to discuss how they eliminated this backlog entirely.
Learn how the eFax® integration with athenaOne® provides a “pristine first copy” of every document directly into the clinical inbox, removing the need for physical servers, manual scanning, and fragile call-forwarding workflows.
Unstructured Data Crisis: How AI Solves Healthcare’s Biggest Interoperability Challenge
By Healthcare Strategist, Bevey Miner
Interoperability isn’t just a “sending” problem; it’s a “receiving” problem that often leaves smaller healthcare providers behind. When life-saving medication is delayed because records are buried on page four of a fax, the cost is measured in human health.
This piece explores how the right extraction technology can level the playing field by turning handwritten notes and scanned PDFs into digital data fields without a total system overhaul. Find out how AI-powered cloud faxing acts as a pragmatic bridge to TEFCA, providing a low-cost, high-impact path to tech equity for every care setting.
Read Now ›
Learning to Love Fax Again, Courtesy of AI
By Chief Technology Officer, Jeffrey Sullivan
Despite its “old-school” reputation, faxing remains a cornerstone of secure communication in healthcare, and AI is bringing it into the modern era. This article explores how intelligent data extraction and healthcare-specific LLMs are transforming paper-heavy workflows into streamlined, digital-first processes. Discover why the most established tool in the industry is the key to unlocking this year’s most surprising tech comeback.
Read Now ›Right Care at the Right Time: 3 Reasons Healthcare Systems Should Invest in AI Technology Now
What is the true cost of a data breakdown? For a patient in transition, it can mean a weekend without pain medication or a dangerous delay in a cancer diagnosis. This infographic visualizes the “Right Care at the Right Time” framework, revealing how AI-enhanced solutions can reclaim the 42% of shift time currently wasted on manual processes.
See how combining digital cloud fax with intelligent automation allows your staff to operate at the top of their license while ensuring that high-acuity referrals get the actionable intelligence they need to stay healthy.
Bolstering Referral Management with a Streamlined Approach Using Digital, AI-powered Fax
By Healthcare Strategist, Bevey Miner
Did you know it can take an average of 70 minutes for a staff member to process a single referral manually? This piece explores how AI-powered digital fax solutions are winning the “race to yes” by cutting days off turnaround times and instantly identifying urgent flags on handwritten notes.
Learn how moving away from paper-heavy backlogs to automated, intelligent workflows can stem the flow of lost revenue and drastically improve the patient experience.
Read Now ›Winning the Referral Race: How AI-Powered Intake Transforms Imaging Centers
For imaging centers and radiology groups, competition for referrals has never been more intense, especially with national quality measures like the CMS “Closing the Referral Loop” (eCQM CMS50) highlighting persistent gaps in patient intake.
This blog explains how AI-powered intake solutions transform manual fax workflows by automatically extracting and structuring data from incoming orders. By digitizing the “race to yes,” centers can ensure faster scheduling, reduce administrative bottlenecks, and provide the seamless coordination that referring physicians demand.
Read Now ›
Practical Solutions for Advancing Tech Equity in Behavioral Health
By Healthcare Strategist, Bevey Miner
With behavioral health records often exceeding 500 pages for a single week-long stay, critical information like suicide risk or medication protocols can easily be lost on page 50 of a manual fax.
This article explores how AI-driven intelligent data extraction acts as a safety net, instantly pinpointing life-saving data within mountains of paperwork. Discover how to eliminate redundant assessments and improve patient outcomes with this one pragmatic, cost-effective solution.
Read Now ›
Top 3 Takeaways from HLTH 2025
By Healthcare Strategist, Bevey Miner
HLTH 2025 marked a definitive shift from AI hype to practical execution, focusing on how technology can deliver measurable ROI in administrative and clinical workflows.
Bevey highlights three critical industry trends: the maturity of AI in solving real-world back-office burdens, the rising demand for tech equity to support under-resourced providers, and a pivot toward seamless integration over standalone innovation.
Learn why the industry is shifting from a “move fast and break things” approach to stable, interoperable solutions that bridge the digital divide.
Read Now ›
Lost in Transition: Addressing the Post-Acute Care Disconnect
By Healthcare Strategist, Bevey Miner
Smooth care transitions for skilled nursing facilities are often hindered by blind spots in healthcare interoperability, where reliance on manual faxing and disconnected records can lead to missing patient data and higher readmission risks.
Based on a recent webinar with Skilled Nursing News, our latest blog explores some of the major pain points affecting SNFs today and how cost-effective, AI-driven workflow integrations can address them head-on.
Read Now ›
Mind the Gaps: Closing the Digital Divide to Improve Behavioral Healthcare
By Healthcare Strategist, Bevey Miner
Discover how cloud-based digital fax and AI data extraction serve as a pragmatic bridge, allowing under-resourced facilities to integrate with modern interoperability frameworks and deliver more equitable, value-based care.
HFMA Region 2: The Key to Health Equity ROI
Featuring Healthcare Strategist, Bevey Miner
As healthcare braces for massive financial headwinds in 2026, Bevey Miner argues that tech equity is no longer just a moral goal but a business necessity for rural and underserved providers.
This presentation breaks down how AI-powered interoperability bridges the gap between the “digital haves” and “have-nots,” transforming the unstructured data found in faxes and paper files into actionable, EHR-ready information. Watch Bevey’s full presentation now.
5 Things I Wish Someone Told Me Before I Became a CEO
Featuring CEO, Scott Turicchi
In this candid interview, Consensus CEO Scott Turicchi shares some of the leadership lessons learned while spinning off a publicly traded company and launching AI-driven clinical tools like eFax® Clarity.
From the necessity of constant message repetition to the vital role of delegation in maintaining organizational focus, find out how Scott’s five key learnings provided a roadmap for navigating high-stakes transitions.
Read Now ›Consensus Cloud Solutions Recognized Among Top Healthcare Technology Companies by the Healthcare Technology Report
For a second consecutive year, Consensus Cloud Solutions has been named a Top Healthcare Company by the Healthcare Technology Report, ranking #22 overall and #8 in the Healthcare Software category.
It’s thanks to customers like you that encourage us to push the boundaries in tech innovation and deliver better administrative and patient experiences.
Read Now ›The Next Chapter for eFax® and Consensus
For nearly 30 years, we’ve been leading the charge in the world of digital cloud faxing. As we’ve evolved, we’ve established ourselves as so much more than cloud faxing, offering interoperability and transformative digital solutions that support businesses – and their ventures – of all sizes.
We’re thrilled to introduce our latest evolution: a dynamic refreshed brand identity that realigns our product portfolio by bringing Consensus-branded solutions under the powerful, proven, industry-leading name: eFax®. Learn how the new eFax® is able to meet more of your needs.
Read Now ›The Consensus Newsletter
January 2026
Before AI: How to Fix the Hidden Modernization Barriers Blocking Federal Progress
How One Health System Bet on the Cloud and Strengthened Its Capacity for Growth
Unstructured Data Crisis: How AI Solves Healthcare’s Biggest Interoperability Challenge
Practical Solutions for Advancing Tech Equity in Behavioral Health



