How AI Can Help Payers Streamline Prior Authorizations to Save Time, Improve Member Care

Many prior authorizations requests still come in by fax. Natural language processing and artificial intelligence can extract and use information from faxes.

The findings below were part of a 2022 McKinsey & Company study on the effects of applying artificial intelligence to the prior authorization (PA) process. The research revealed that leveraging AI in strategic ways will benefit the entire healthcare ecosystem for providers, payers, and members.