ADT notifications represent a gold mine for payers A recent meta-study by the Agency for Healthcare Research and Quality summarizes the issue well: “Patients referred to as high-need, high-cost (HNHC) constitute a very small percentage of the patient population but account for a disproportionately high level of healthcare use and cost.” One often-cited statistic says […]

Standard cloud faxing still requires some manual tasks Assuming your organization uses fax to exchange documents that are critical to your operations — contracts, requests for quotes, purchase orders, patient records, etc. — your staff needs to monitor those fax numbers frequently and take quick action when a document comes in. A business that’s slow […]

How SST saves your organization serious time and money In case you’re not familiar with the term, robotic process automation (RPA) refers to using technology to automate rules-based business processes. Doesn’t sound very exciting when we put it that way, does it? So let’s discuss some of the  specific ways it can create massive operational […]

Wouldn’t an Alexa be great for handling your inbound faxes? Imagine that your medical practice had an Amazon Echo sitting beside your office fax machine and that it was capable of carrying out a command like this: “Alexa, whenever a fax comes in, please do the following: Sounds like a fantasy, right? If your organization […]

So, we’re all still faxing patient information. Amazing, isn’t it? Many years ago, CMS Administrator Seema Verma challenged the industry to make doctors’ offices a “fax free” zone by 2020. That didn’t happen. In late 2021, federal health official Steve Posnack told Bloomberg Law that at least 70% of healthcare organizations still use fax machines […]